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Did you know? 53% of customers that leave a business a review expects a reply! Still, so many customer reviews go unanswered. In this webinar, our Product Marketing Manager and Product Manager debut our newest feature to Reputation Management: review response templates. We've taken the complexity and legwork out of this vital task to make review management a breeze.
Reputation Management is important for business owners as customer reviews can impact business in both positive & negative ways. Understanding how to monitor and manage reviews directly contribute to the success of your business.
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In this Fireside Chat, Dan West of Blue Key Media sat down with Liz Sheets, Chief Marketing Officer at Tunheim to discuss the role of video in PR and strategic communications..
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About the Fireside Chat Series:
Every month, Blue Key Media sits down (yule log blazing) with local video experts and marketing gurus to discuss video-related topics, helping businesses and nonprofits discover how to get the most out of their video marketing efforts.
One of the first things that many people do is to Google themselves. This is something that you should do as well. The information that comes up is the first online impression that many people who are inquiring about you will have. If you have a very common name then this can present a situation where your information may become conflated with another’s. Also, you want to have an idea of what information searchers are seeing.
After you’ve done this, the next thing to do is scrub your online information. This means that you are going to go to Google, Facebook, Instagram, Twitter and any other online location that may have information about you, and curate that information to present the best possible version of yourself that you can. This entails removing from view posts, pictures, and tweets that you would want to share with someone that you are just meeting. Removing can be deleting those items or simply altering your privacy and share settings for those accounts so that only those whom you want to see them will see them. Now we all know that nothing ever truly is gone from the internet, but the goal is to make it more difficult for undesirable content to pop up with a passive search.
After you’ve scrubbed your accounts you can become proactive and increase the positive information about yourself. You can begin this by creating an email and social media accounts that are a variation of your name. So if your name is John Doe and a middle initial and becomes John E. Doe. This enables you to craft a professional online image that is stocked with all of the images and content that will be beneficial in the long run. You can buy the domain version of your name and use it a blog to chronicle your professional persona. At the same time, you can create Google Alerts to monitor references to you online and you also need to monitor photos that you are tagged in and have them removed if they don’t place you in the best light.
Finally, if all of this seems a little too daunting then consider a company like reputationdefender.com or cleanyourname.com to assist you with managing your online reputation.
Is your business active on social media? Have you ever had a negative comment?
Do you have a plan in place to handle customer complaints or negative feedback which may come in via social media?
Having a clear customer service and complaint management system for your social media is essential in today’s increasingly online world. Establishing methods to be aware of, and responding quickly and appropriately to negative social comments can help you increase customer loyalty and retention.
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Did you know that 88% of online shoppers consider reviews when making a buying decision? Reviews are the deciding factor when consumers choose between you and your competitor.
"Skills to Pay the Bills" the course that teaches you how to write the perfect resume, prepare for job interviews and time management.
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Mom Said "A Little Book To Grow By" 66 biographical rhymes of successful individuals in American history.
This book will inspire you to overcome challenges in your life. https://www.amazon.com/Mom-Said-Little-Book-Grow/dp/1530951879/ref=tmm_pap_swatch_0?_encoding=UTF8&qid=1461708051&sr=8-2
Steps In Success, the book I wrote for students to use to achieve their aspirations.
Online Reputation management is the influence and control of an individual’s or a business’s reputation.This course focuses on managing the customer review process.call now +91- 8010512345. and kindly visit this site for more info:- https://digitalindiatalent.com/online-reputation-management-course.html
An effective reputation management strategy can yield a variety of benefits, such as improving search engine rankings and increasing the count of positive reviews. Learn about the power of reputation management in our latest video.
